Customer Support
We are online for support Open a New Ticket
Gurkha.Host takes pride in being an international standard data center provider. We leverage robust, state-of-the-art data center facilities and cutting-edge network infrastructures to deliver top-tier services to our clients. Our team consists of highly skilled and professionally trained personnel who bring their expertise to ensure the smooth and efficient operation of our data centers. With our dedication to excellence, we strive to provide reliable and secure hosting solutions that meet the highest industry standards. Trust in Gurkha.Host's expertise and infrastructure to support your business with exceptional data center services.
At Gurkha.Host, we pride ourselves on offering a superior infrastructure and operations for our data centers. Our facilities are meticulously designed, built, operated, and managed in strategic locations to ensure optimal performance, reliability, and security. We have invested in sophisticated measures to provide high levels of resilience and operational expertise, ensuring your critical data and applications are protected at all times. With our extensive connectivity options, we guarantee seamless and reliable connectivity to meet your business needs. Trust in our commitment to delivering a top-tier infrastructure and operational excellence to support your digital endeavors.
Rest assured knowing that Gurkha.Host operates with round-the-clock monitoring and management. Our dedicated team of data center engineers keeps a close eye on the network and environment, ensuring continuous availability and optimal performance. We proactively monitor network connectivity, power systems, and cooling conditions to maintain a stable and reliable infrastructure. With our 24/7 monitoring, we promptly address any potential issues, guaranteeing that your services are running smoothly at all times. Trust in our commitment to providing a robust and well-maintained data center environment, allowing you to focus on your core business while we handle the operational intricacies.
At Gurkha.Host, we prioritize the security of your data and business operations. Our data centers are equipped with advanced fire detection and suppression systems, ensuring very early detection to minimize the risk of fire-related incidents. We have implemented robust security measures to safeguard your valuable assets, preventing unauthorized access and ensuring the confidentiality and integrity of your data. Our state-of-the-art data center security systems provide comprehensive protection, mitigating potential risks and disruptions to your business. Trust in our commitment to maintaining a secure environment, allowing you to operate with peace of mind and focus on your core objectives without compromising on data security.
With years of experience in the industry, we possess a deep understanding of every aspect of data centers and how they can best serve your business. From power management and efficient cooling systems to robust security protocols and seamless connectivity, we have honed our expertise in optimizing data center operations. Our comprehensive knowledge allows us to tailor solutions that align with your specific requirements, ensuring that the data center infrastructure works in harmony with your business objectives. Trust in our experience to deliver exceptional results, enabling you to leverage the full potential of your data center for enhanced productivity and success.
At Gurkha.Host, we prioritize resilience in our data center environment. Our facilities are equipped with redundant, high-capacity, and stable power supplies to ensure uninterrupted operations. In the event of power disruptions, we have deployed Uninterruptible Power Supply (UPS) systems that seamlessly provide backup power to critical infrastructure. Furthermore, our data centers are supported by reliable diesel generators, ensuring continuous power availability during extended outages. This resilient power infrastructure guarantees the stability and reliability necessary to safeguard your mission-critical applications and data. Trust in our commitment to providing a robust data center environment that can withstand unforeseen circumstances, ensuring uninterrupted operations for your business.
At Gurkha.Host, we prioritize cost-effectiveness without compromising on quality and performance. Our data centers are designed with efficient power and cooling capabilities, allowing us to manage the infrastructure in a cost-effective manner. By optimizing power consumption and implementing energy-efficient cooling systems, we minimize operational costs while maintaining a high level of reliability. We pass on these cost savings to our clients, offering competitive pricing without compromising the integrity and security of our data center services. Trust in our commitment to delivering cost-effective solutions that meet your business needs while ensuring operational efficiency and affordability.
Here, we address common questions and provide valuable information about our data center services. Whether you're looking for details about our data center locations, security measures, connectivity options, technical support, or customization possibilities, this FAQ section is designed to provide you with the answers you need. We understand the importance of making informed decisions when it comes to data center solutions, and our goal is to provide clarity and transparency regarding our services. Explore the frequently asked questions below to gain deeper insights into Gurkha.Host's data centers and how we can support your business needs.
Gurkha.Host's data center is located in Thapathali, Kathmandu, Nepal. This central location in Kathmandu allows businesses to benefit from the convenience and connectivity offered by the capital city. The data center's proximity to major business hubs and infrastructure ensures efficient access to reliable data center services for businesses in Nepal.
Gurkha.Host caters to a wide range of businesses and industries within their data centers in Nepal. They provide data center services that can accommodate the needs of various sectors, including but not limited to:
IT Services and Technology Companies: Gurkha.Host's data centers are well-suited for hosting IT services, software development firms, technology startups, and other businesses in the tech industry that require reliable infrastructure and connectivity.
E-commerce and Online Retail: Businesses engaged in e-commerce and online retail can leverage Gurkha.Host's data centers to ensure secure and high-performance hosting for their websites, online stores, and related applications.
Financial Services and Banking: Gurkha.Host's data centers offer the robust security and reliability required by financial institutions, banks, payment processors, and other businesses in the financial sector that handle sensitive customer data.
Healthcare and Medical Services: Organizations in the healthcare industry, including hospitals, clinics, and medical service providers, can benefit from Gurkha.Host's data centers for storing and processing electronic health records, medical imaging, and other critical healthcare data.
Government and Public Sector: Gurkha.Host's data centers can cater to the needs of government agencies, public institutions, and organizations in the public sector that require secure and compliant hosting solutions for their data and applications.
Media and Entertainment: Media companies, broadcasting organizations, content creators, and streaming services can rely on Gurkha.Host's data centers to ensure high-bandwidth connectivity, storage, and distribution of their media content.
These are just a few examples of the industries and businesses that Gurkha.Host serves in their data centers in Nepal. Their flexible solutions and reliable infrastructure can accommodate the unique requirements of a diverse range of sectors, providing them with secure and efficient data center services.
Gurkha.Host places a strong emphasis on the physical security of their data centers in Nepal to ensure the protection of customer assets and data. They employ multiple layers of security measures to safeguard the facilities.
Some of the physical security measures implemented by Gurkha.Host include:
Access Control: Gurkha.Host utilizes access control systems, such as biometric authentication, smart cards, or keycard systems, to restrict entry to authorized personnel only. Access is carefully monitored and recorded to maintain strict control over facility access.
Surveillance Systems: Gurkha.Host employs advanced surveillance systems, including CCTV cameras strategically positioned throughout the data centers. These cameras provide continuous monitoring and recording of the facility to deter unauthorized access and detect any security incidents.
Perimeter Security: The data centers are equipped with secure fencing, gates, and barriers to control access to the premises. These physical barriers help prevent unauthorized individuals from entering the facility.
Security Personnel: Gurkha.Host deploys trained security personnel who are responsible for monitoring the premises, performing regular patrols, and ensuring the overall security of the data centers. These personnel are trained to respond promptly to any security concerns or incidents.
Environmental Controls: Gurkha.Host implements environmental controls, such as fire detection and suppression systems, to mitigate potential risks and ensure the safety of the infrastructure and equipment within the data centers.
By employing a combination of access controls, surveillance systems, physical barriers, security personnel, and environmental controls, Gurkha.Host ensures the physical security of their data centers in Nepal. These measures are in place to maintain the confidentiality, integrity, and availability of customer data and infrastructure.
Gurkha.Host's data centers in Nepal are equipped with robust power and cooling capabilities to ensure optimal performance and reliability. The power infrastructure is designed to provide a stable and redundant power supply to support the data center operations. It includes high-capacity power systems and backup solutions such as Uninterruptible Power Supply (UPS) systems and diesel generators to ensure continuous power availability in the event of power outages.
In terms of cooling, Gurkha.Host employs advanced cooling systems to maintain optimal temperature and humidity levels within the data centers. This includes precision air conditioning units, hot aisle/cold aisle containment strategies, and effective airflow management to prevent equipment overheating and maintain a suitable operating environment.
The power and cooling capabilities are designed to support the demanding requirements of modern IT infrastructure, ensuring reliable and efficient operations within Gurkha.Host's data centers in Nepal. These robust systems and infrastructure play a crucial role in safeguarding the integrity and performance of the hosted equipment and ensuring uninterrupted service availability.
Yes, Gurkha.Host provides 24/7 technical support for customers using their data centers in Nepal. They understand the criticality of uninterrupted operations and the need for prompt assistance in case of any technical issues or concerns. Gurkha.Host's dedicated support team is available around the clock, 365 days a year, to address customer inquiries, provide technical guidance, and resolve any issues that may arise within their data centers. Whether you require assistance with network configurations, server management, troubleshooting, or any other data center-related queries, their knowledgeable support staff is ready to assist you at any time. Gurkha.Host is committed to ensuring a seamless and reliable experience for their customers and offers continuous support to ensure the smooth operation of their data center services in Nepal.
Yes, you can customize your data center setup with Gurkha.Host in Nepal to meet your specific requirements. Gurkha.Host understands that different businesses have unique needs and preferences when it comes to their data center infrastructure. They offer flexibility and options for customization to ensure that the data center setup aligns with your specific requirements. Whether you need specific power and cooling configurations, tailored network connectivity, specialized security measures, or other specific infrastructure considerations, Gurkha.Host works closely with you to design and implement a customized data center solution that meets your needs. Their team of experts will collaborate with you to understand your requirements, assess feasibility, and create a tailored setup that addresses your specific needs, ensuring that your data center environment is optimized for your business.
Gurkha.Host's data centers in Nepal adhere to a range of certifications and standards to ensure the highest level of quality, security, and compliance. The data centers comply with ISO 27001, which outlines the requirements for establishing, implementing, maintaining, and continuously improving an information security management system. They also meet Tier III design standards, guaranteeing redundancy and availability of critical infrastructure components to minimize downtime and enhance reliability. Additionally, Gurkha.Host's data centers hold NIXI (National Internet Exchange of India) certification, ensuring compliance with standards for efficient and reliable internet connectivity. Adhering to the TIA-942 guidelines, the data centers are designed and operated to optimize performance, efficiency, and resilience. If handling payment card information, Gurkha.Host complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure secure handling and storage of cardholder data. These certifications and standards underscore Gurkha.Host's commitment to maintaining industry-leading practices and providing a secure and reliable environment for their customers' data and infrastructure within their data centers in Nepal.
Gurkha.Host understands that customers may require on-site assistance for their data center needs, which is why they offer comprehensive remote hands services. With remote hands, customers can rely on Gurkha.Host's qualified technicians who provide on-site assistance in their data centers in Nepal. Whether it's performing server reboots, replacing hardware components, managing cables, rack and stack installations, or conducting visual verifications, Gurkha.Host's skilled technicians are available to handle these tasks remotely. This allows businesses to efficiently address technical requirements and ensure smooth operations without the need for physical presence. With Gurkha.Host's reliable and responsive remote hands services, customers can have peace of mind knowing that their data center operations are supported by experienced professionals.
Gurkha.Host's data centers in Nepal offer a range of connectivity options to meet the diverse needs of businesses. Some of the connectivity options available within Gurkha.Host's data centers include:
These connectivity options are designed to ensure fast, reliable, and secure network connectivity within Gurkha.Host's data centers, enabling businesses to meet their specific connectivity needs and effectively communicate with the outside world.
Yes, Gurkha.Host can indeed assist with data migration or server relocation services for businesses transitioning to their data centers in Nepal. They understand the complexities and challenges involved in moving data and server infrastructure from one location to another. Gurkha.Host's team of professionals can provide guidance, expertise, and hands-on assistance in safely and efficiently migrating your data and relocating servers to their data centers in Nepal. Whether it's transferring data, configuring network settings, or ensuring minimal downtime during the transition, Gurkha.Host can support businesses throughout the migration and relocation process, ensuring a smooth and seamless transition to their data centers.