Customer Support
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We are open 24/7 for your service and support. Our full team are available in regular business hours and online support team are available 24/7, everyday.
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Contacting Gurkha.Host for support or assistance is easy and convenient. Here are the available options:
Ticket-Based Support: The primary method for support is through the ticket system. You can log in to your Gurkha.Host account and submit a support ticket by selecting the appropriate department. The ticket-based support is available 24/7, ensuring that you can reach out for assistance at any time. Our dedicated support team strives to respond to tickets within a response time of less than 30 minutes, allowing for prompt issue resolution.
Telephone Support: Gurkha.Host also offers support queries via telephone during working days, which are from Sunday to Friday, between 9:00 AM and 6:00 PM. You can contact our support team through the provided telephone number during these hours for immediate assistance and guidance.
Preferred Method: While telephone support is available, Gurkha.Host prefers the ticket system as the preferred method for support. This allows for more efficient and effective issue resolution as it provides a clear record of communication, enabling our support team to address your queries and concerns accurately.
Gurkha.Host is committed to providing excellent support and assistance to its customers. Whether you choose to raise a ticket or contact us through the provided telephone number, our team is dedicated to promptly addressing your support requests and ensuring a smooth and satisfying experience with our services.
Gurkha.Host's customer support team operates during specific hours to provide assistance and address customer queries effectively. Here are the operating hours for our customer support team:
Online Support: Gurkha.Host's online support team is available round the clock, 24/7. This means you can reach out for support or assistance at any time, regardless of the day or hour. Our online support team is dedicated to promptly responding to support tickets and addressing customer inquiries.
Telephone Support: If you prefer to seek support through telephone communication, our support team is available from Sunday to Friday, between 9:00 AM and 6:00 PM Nepal time. During these hours, you can contact our support team via the provided telephone number to discuss your queries or concerns directly.
We understand the importance of timely assistance and strive to provide prompt support to our valued customers. Whether you choose to engage with our online support team or reach out via telephone during the specified hours, our dedicated support professionals are ready to assist you and ensure that your concerns are addressed in a timely manner.
Gurkha.Host provides multiple contact methods to ensure easy accessibility for customers. Here are the available contact methods:
Telephone: You can reach Gurkha.Host by phone using the following numbers: +977-1-5261117, +977-1-5261118, and +977-1-5261119. By dialing these numbers, you can directly communicate with our team and discuss your inquiries or concerns.
Email: Another way to contact Gurkha.Host is by sending an email to gh@thulo.com. You can use this email address to reach out to us with your queries, feedback, or any other relevant communication. Our team will respond promptly to your email.
Online Ticket System: Gurkha.Host provides an online ticket system accessible through your customer portal account. By logging in to your account, you can create support tickets, submit inquiries, or request assistance. This ticket system ensures a structured and efficient way of addressing customer needs and allows us to provide timely and appropriate support.
Whether you prefer direct phone communication, email correspondence, or utilizing the online ticket system, Gurkha.Host offers multiple channels for you to reach out to us. Our dedicated team is committed to addressing your queries and providing you with the necessary support to ensure a smooth and satisfactory experience with our services.
Gurkha.Host values prompt and efficient customer support. We strive to provide timely responses to all support requests. Typically, our goal is to respond to each support ticket within 30 minutes of its submission.
Our dedicated support team is committed to addressing your inquiries, concerns, or issues as quickly as possible. By maintaining a swift response time, we aim to ensure that you receive the assistance you need in a timely manner, allowing you to proceed with your projects or resolve any challenges effectively.
Please note that response times may vary depending on the complexity of the issue or the volume of support requests received. However, our team is dedicated to promptly addressing your concerns and providing you with the support you require.
Rest assured that we value your time and strive to deliver timely and efficient responses to your support inquiries.
To contact Gurkha.Host, you can use the following email address and phone number:
Email: You can reach out to Gurkha.Host by sending an email to gh@thulo.com. Simply compose your message, include your inquiry, feedback, or any other relevant information, and send it to the provided email address. Our team will review and respond to your email promptly.
Phone: If you prefer to speak with a representative directly, you can call Gurkha.Host at +977-1-5260549. By dialing this phone number, you can communicate with our team and discuss your inquiries, concerns, or any other assistance you may require.
Both the email address and phone number are dedicated channels through which you can reach Gurkha.Host. We are committed to providing efficient and effective customer support, and our team is ready to assist you with any queries or requirements you may have.
Please feel free to utilize these contact details to get in touch with us. We look forward to assisting you and ensuring a satisfactory experience with our services.
Certainly! If you would like to schedule a call or appointment with a representative from Gurkha.Host, we can accommodate that. Our sales team is available from Sunday to Friday, between 9:00 AM and 6:00 PM.
To schedule a call or appointment, you have two options:
Phone Call: You can call our office numbers during the specified hours to speak with a representative and request a specific time for a call or appointment. Our team will assist you in setting up a suitable time for a discussion or meeting.
Email Request: Alternatively, you can send an email to gh@thulo.com to request a call or appointment. Simply provide your preferred date and time, as well as any specific details regarding the topic you would like to discuss. Our team will coordinate with you to finalize the schedule.
By scheduling a call or appointment, we can ensure that you receive dedicated time and attention from our representative. This allows us to address your specific requirements or queries more effectively and provide personalized assistance tailored to your needs.
Please feel free to reach out to us through the provided contact information to schedule a call or appointment with a Gurkha.Host representative. We are here to assist you and look forward to discussing your requirements in detail.
When contacting Gurkha.Host for support, it is helpful to provide certain information to ensure a smooth and efficient resolution of your query or concern. Here are some details you can provide when reaching out to us:
Customer ID: If you have a unique customer ID provided by Gurkha.Host, please include it in your communication. This helps us quickly identify you as an existing customer and access your account details.
Email Address: Provide the email address associated with your Gurkha.Host account. This allows us to verify your identity and ensure that we are addressing the correct account and associated services.
Phone Number: If you have a registered phone number with Gurkha.Host, sharing it can be helpful for customer verification purposes. It also allows us to reach out to you if needed during the support process.
Domain Name: If your query or issue pertains to a specific website or domain hosted with Gurkha.Host, provide the domain name associated with it. This helps us better understand the context of your request and provide more specific assistance.
By providing these details, you help us expedite the support process and ensure that we can accurately address your concerns. Our support team will utilize this information to verify your customer status, access relevant account information, and offer appropriate solutions or guidance.
Rest assured that any information shared with Gurkha.Host will be treated with utmost confidentiality and used solely for the purpose of assisting you with your support request.
Absolutely! Gurkha.Host provides self-help resources to assist you before reaching out for direct support. We have an extensive collection of support articles, user guides, tutorials, and a knowledge base available for your reference. These resources are designed to provide detailed information about our services and address common questions or concerns.
To access these self-help resources, you can visit our support website at https://support.thulo.com/groups/gurkhahost. Here, you will find a wealth of information that can help you troubleshoot common issues, learn more about our services, and explore various features and functionalities.
By utilizing these self-help resources, you may find answers to your questions or solutions to common problems without the need for direct support. It allows you to have more control over resolving minor issues or gaining a deeper understanding of our services.
However, if you cannot find the information you need or have more specific inquiries, our dedicated support team is always available to assist you. You can reach out to us through the provided contact methods, and we will be more than happy to provide personalized support and guidance.
We encourage you to explore our self-help resources to leverage the information available and empower yourself with knowledge about Gurkha.Host's services.
Absolutely! Gurkha.Host's support team is available round the clock to assist you with any technical issues related to your website or hosting services. Whether you have questions about website setup, configuration, domain management, email accounts, or any other hosting-related matters, our knowledgeable support team is here to help.
You can reach out to us through our support channels, such as the ticket system, phone support, or email. Simply explain the technical issue or query you are facing, and our team will work diligently to provide you with the necessary guidance and solutions.
We understand that technical issues can be frustrating, and we strive to offer prompt and effective support to ensure your website and hosting services run smoothly. Rest assured that our support team has the expertise and experience to assist you with a wide range of technical matters.
Feel free to contact us whenever you encounter technical challenges or have any questions regarding your website or hosting services. We are committed to providing reliable and timely support to help you resolve any technical issues you may encounter.
That's correct! To report a problem or submit a support ticket to Gurkha.Host, you can follow these steps:
Visit the Gurkha.Host website at https://business.thulo.com.
Click on the "Client Login" button located at the top right corner of the page.
This will take you to the customer login page. Enter your login credentials, including your username and password, and click on the "Login" button to access your customer account.
Once logged in, navigate to the support section of your account. Look for an option such as "Submit Ticket" or "Support Tickets" to access the ticket submission page.
Alternatively, you can directly access the ticket submission page by visiting the URL: https://business.thulo.com/account/submitticket.php
On the ticket submission page, provide the required information, such as your name, email address, subject of the ticket, and a detailed description of the problem or inquiry you wish to report.
Double-check the information you have provided to ensure its accuracy and completeness.
Click on the "Submit" or "Create Ticket" button to submit your support ticket to Gurkha.Host.
Once your support ticket is submitted, our support team will review and address it promptly. You can expect a response from our team within the specified response time.
Submitting a support ticket allows us to track and manage your inquiry effectively, ensuring that it receives the attention it deserves and is addressed in a timely manner.
If you encounter any difficulties or have further questions, please don't hesitate to reach out to our support team for assistance. We are here to help you through the ticket submission process and provide the necessary support to resolve your issues.